items in try at home kit are replicas in silver and cz. to buy real pieces, links found on product pages

policy/returns

home try on returns

tahj offers a simple and convenient ten (10) day home try-on program to help you choose the perfect conflict-free engagement ring and/or wedding band. Simply choose ten (10) sample setting styles from our home try-on collection and we will ship them via UPS 2nd Day Delivery (allow 2-5 days) to you, along with a pre-paid return shipping label. 

We do not ship Internationally at this time. Only one (1) home try-on package allotted per customer/address at a single time. We allow a maximum of one (1) complimentary home try-on order per customer/address. Additional home try-on orders (without a regular purchase) will incur a non-refundable $50 fee. 

All samples are made from alloy metal, set with high-quality cubic zirconia stones,. 

To ensure the rings are returned in the same condition they were received, we will place a hold on your preferred method of payment a $100.00USD ($10 per alloy setting) fee. This payment is used as a guarantee in the event that the sample rings are not returned within the allocated timeframe. Providing the home try-on package is returned with all samples in original condition, your $100 charge will be refunded to the original method of payment.

When you use our home try-on program, you agree to return all home try-on sample settings and packaging to us in their original condition on the tenth day of your try-on period, using the prepaid return label and packaging we provide. If the try-on period ends, and any of the sample settings have not been returned, or the settings are returned damaged, no refund will be provided. This also applies to sample settings that are lost or stolen.

In order to avoid a $100.00USD charge, your home try-on package will need to be postmarked (on its way back to tahj) by the tenth full business day after delivery. If your home try-on period ends on a weekend or holiday, just drop the return package to your local UPS office on the next available business day. While we ask that packages be shipped back to us within the allotted timeline, we understand things come up. If you need a little extra time to decide, no problem, just call a tahj Personal Shopper on (301) 875-6280 or email us at help@tahj.io to arrange an alternative ship-back date. We’re available to take your phone call or email 9 am EST to 3:30 pm EST Monday through Sunday.

While our sample settings accurately represent style, they in no way reflect the final quality or craftsmanship of a tahj setting. If you are even slightly impressed with the quality of our alloy samples, we guarantee you'll love the quality, beauty, and craftsmanship of your final ring.

 

JEWELRY RETURNS AND WARRANTY

All sales and warranty policies are subject to vetted retailers

 

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INFRINGER POLICY

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, tahj® has adopted a policy of terminating and barring, in appropriate circumstances and at tahj®'s sole discretion, site users or account holders who are deemed to be repeat infringers. tahj® may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.


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tahj® may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. tahj® does not monitor or have any control over any Third Party Content or third party Sites. tahj® does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. tahj® does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.


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SUBMISSIONS

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, designs, original or creative materials or other information, regarding this site, tahj®, or our products or services that are provided by you to tahj® are non-confidential and shall become the sole property of tahj®. tahj® will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant tahj® and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity. tahj owns exclusive rights to all custom jewelry designs, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

 

INDEMNIFICATION

You agree to defend, indemnify and hold harmless tahj®, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against tahj® and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.